WATCH SHIPPING AND DELIVERY TIMES:
All watch purchases come with free shipping on behalf of the De Bethune team as a thank-you for choosing our Certified Preowned platform. Once payment is received in full, we endeavour to ship your new De Bethune watch purchase as soon as possible (usually within 2-3 days.) Please note that shipping will be delayed if payments are taken over the weekend, bank or national holidays.
*All prices exclude any importation taxes & fees requested by the buyer’s country policy. If taxes & fees should be applied at the importation, They should be carried by the buyer.
Based on your location, we will choose the right shipping agent to ensure your watch reaches to swiftly and safely. Once it has been collected from us, we will email you to confirm and share the tracking details.
If shipping is delayed for unforeseen reasons, you will be notified immediately so we can agree on the best possible outcome.
*Please note due to restrictions on exotic leather in certain countries, your new purchase might be sent on a different strap than pictured. This is to avoid delays at customs. We will send the correct strap separately.
WATCH RETURNS POLICY
We trust it won't happen, but in the unlikely event that you are not fully satisfied, please contact us on +41 22 310 22 71 and we will be happy to go over our returns process with you.
Please note that we cannot refund returned items unless all elements on the returns checklist have been confirmed.
1. All tags and labels are in their original state and place and have not, at any point been removed from the watch.
2. The watch has not been worn and is free of any marks or scratches that were not present at the time of shipping.
3. All instructions, warranty card, packaging etc, are in the same condition as at the time of shipping.
4. The watch is returned to us within 14 days (De Bethune does not cover the cost of shipping. The watch must be shipped via an official courier and be fully insured.)
IN CASE OF A FAULT
Please contact us at +41 22 310 22 71 as soon as you are aware of a fault with your watch.
RECEIVING A REFUND
After the watch has been returned to De Bethune for a full inspection and approved for a refund, please allow up to 14 days from the date of receipt for processing. Funds will be credited back using the original payment method.
Should you have any further queries regarding our returns policy, please do not hesitate to contact us via e-mail at firstname.lastname@example.org
STRAPS SHIPPING AND DELIVERY TIMES:
Our straps are for 'Preorder' only as they are handmade to order, so please expect approximately eight weeks for delivery for Canvas and Calf straps. For Rubber, approximately two-weeks subject to availability of stock.
STRAPS SHIPPING FEES ARE:
Free for Switzerland
CHF 50 Europe
CHF 100 Rest of the world
As straps are custom-made to order, returns are not accepted.